OUR RETURNS / REFUNDS POLICY
We will accept returns up to 14 days from the date of receipt. However you need to get in touch with us within three days of receipt. Tea being a food item, we are unable to accept opened / half used packages.
If your package is received damaged or faulty, please contact us immediately on 01613363096 or on the hotline 07817443022 within 3 days of receipt the latest so that we can arrange for your item to be returned and replaced. Returns must be unused and returned along with the original packaging (this does not apply to damaged or faulty items). We will process returned Products as quickly as possible and send you a refund or replacement. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please ensure you obtain proof of delivery when returning goods, as we cannot provide a refund or exchange for goods not received, back. Unfortunately we do not offer a free returns service.
Mociport Trading Ltd
28, The Hawthorns,